Shipping policy
Last updated: 27 August 2026
Everything is made and packed by hand in Sydney and posted with Australia Post. Here's exactly what to expect.
1. Where we ship
Australia only.
We'd like to go further, but the parcels are small, light and breakable, and international postage costs more than most of what we sell. If you're outside Australia we can't take your order yet. If you'd like us to, email us — enough of those and we'll look at it properly.
We deliver to street addresses, PO Boxes and Parcel Lockers. All three are fine — the services we use deliver to all of them, and there's no surcharge for a PO Box.
2. How long before we post it
Processing time: 1-3 business days.
That's the time between you placing the order and us handing it to Australia Post. Business days are Monday to Friday, excluding NSW public holidays. Orders placed on a weekend or a public holiday start processing the next business day.
We make in small batches, so most orders go out on day one or two. If something is going to take longer than three business days — a busy week, a colour we've run out of — we will email you and tell you, rather than leave you wondering.
You'll get a dispatch email with tracking the moment your parcel is on its way.
3. What it costs
You'll see the exact cost at checkout before you pay. There are no surprise charges afterwards.
Parcel Post, tracked — $10.95. Estimated delivery 2-8 business days.
Parcel Post, tracked, on orders over $49.95 — free. Estimated delivery 2-8 business days.
Express Post, tracked — $14.45. Estimated delivery 1-4 business days.
Australia Post charges a single national flat rate for parcels under 5kg, so delivery to Perth costs exactly the same as delivery across Sydney. One price applies everywhere in Australia — there is no metro/regional split and no surcharge.
Delivery windows above are Australia Post's own estimates, counted from the day we post your parcel. Add our 1-3 business day processing time to work out when it should land.
Free shipping on Australian orders of AU$49.95 or more. The threshold is based on the order total for products, after any discount, and before shipping.
All prices on our site and all shipping charges are in Australian dollars (AUD). We are not registered for GST, so no GST is included or added.
4. Which services we use
Australia Post Parcel Post — tracked, on every order.
Australia Post Express Post — tracked, as an optional upgrade where offered.
Parcels are dispatched from Sydney. Delivery to Sydney and Melbourne is usually quickest; WA, NT and rural addresses take longest.
5. How long delivery takes
Delivery times are estimates published by Australia Post, not guarantees from us. Once a parcel is scanned in at the post office, its progress is in Australia Post's hands. The estimated windows for each service are in section 3 and at checkout.
A few honest notes:
- Estimates are counted from dispatch, not from when you ordered. Add the 1-3 business day processing time.
- Australia Post is slower in late November and December than at any other time of year. If you're buying a Christmas gift, order early.
6. Tracking
Every parcel is tracked. Your dispatch email has the tracking number and a link.
Tracking can take up to 24 hours to show its first scan, and it sometimes sits still for a day or two mid-journey while the parcel is actually moving. That's normal and not a reason to worry yet.
7. Delays
We do everything we can to get your parcel away quickly, but we don't control the postal network. Delays can happen because of weather, natural disasters, industrial action, peak periods, customs processing, or Australia Post's own operational problems.
We can't guarantee a delivery date, and we can't refund shipping because a parcel arrived later than the estimate. What we will do is help you chase it, and if it's genuinely lost, we'll fix it — see section 9.
If you need something by a specific date, email us before you order and we'll tell you honestly whether it's achievable.
8. Getting the address right
Please check your delivery address carefully before you pay. We post to the address exactly as you enter it.
If you spot a mistake, email hello@3decorstudio.com straight away with your order number. If we haven't posted it yet, we'll fix it for free. If it's already gone, we'll have to wait for it to come back to us, and you'll need to pay postage again to have it resent.
If a parcel comes back to us marked "unclaimed" or "insufficient address", we'll email you. You can either pay for it to be resent, or take a refund of the product price — the original shipping cost isn't refundable in that case.
9. Lost or damaged parcels
This is our problem to fix, not yours. You don't need to lodge a claim with Australia Post.
If it arrives damaged: email hello@3decorstudio.com with your order number, a photo of the item, and a photo of the outer packaging. Please do this within 7 days of delivery if you can — it makes our claim with Australia Post much easier — but that's a request, not a limit on your rights. We'll replace the item or refund you.
If it hasn't arrived: email us if tracking hasn't moved for 7 business days, or if tracking says delivered and you don't have it. Check with your neighbours and your local post office first, since parcels are often carded or left next door. Then let us know and we'll open an enquiry with Australia Post and either replace your order or refund you.
The exception is where you gave Australia Post an authority to leave the parcel unattended, or gave us a wrong address. We'll still try to help, but we can't promise a replacement in those cases.
Your rights if something goes wrong are set out in full in our Refunds and Returns policy, and they are not limited by anything on this page.
10. Contact
Questions about a delivery? Email hello@3decorstudio.com with your order number and we'll come back to you within 2 business days.
3DecorStudio, Sydney NSW, Australia